APPLICATION SUPPORT & AMC

Continued Support for Business-Critical Applications

CCSS provides continued support to help organisations maintain, improve and extend the useful life of their software systems.

AMC Support

Structured application maintenance, troubleshooting, minor modifications, user assistance and agreed preventive support.

Defect Rectification

Register, diagnose, assess impact, rectify, test and close software defects in a controlled manner.

Health Assessment

Assess application structure, database, performance, defects, dependencies, maintainability and modernisation needs.

Modifications & Enhancements

Extend existing systems with revised workflows, reports, validations, roles, dashboards or new modules.

Database Optimisation

Review table structure, indexing, queries, network access patterns, growth and application/database interaction.

Legacy Application Support

Maintain mature business applications while evaluating phased improvement or modernisation.

SUPPORT OPTIONS

Remote, On-Site and User Support

Where security policy and the technical environment permit, selected support can be carried out remotely. On-site support may be appropriate for deployment, health assessment, LAN performance issues, upgrades, UAT or training.

CLEAR CLASSIFICATION

Maintenance Is Different From New Development

Defect rectification, user assistance and agreed routine maintenance can be distinguished from significant new modules, major workflow changes or technology migration that may require separate assessment and commercial approval.

CCSS SERVICEDESK

A Structured Way to Report and Track Support Requirements

Existing authorised clients can report defects, request assistance, submit modification requirements and track support activity through the CCSS ServiceDesk.

Open CCSS ServiceDesk

NEED APPLICATION SUPPORT?

Maintain What Works. Improve What Needs to Change.

Whether the requirement is an existing defect, performance problem, database issue, health assessment, modification or long-term AMC, CCSS can first understand the issue and determine the appropriate course of action.

Discuss Your Support Requirement